The king room we stayed in was functional and had a balcony, excellent facilities like a safe box, central heating, and an electronic key card. Rewritten: the room we stayed in was convenient and had a balcony along with great amenities like a safe, central heating, and electronic key access card.

Reasonably large unit with a stylish decor. A good and stunning location very close to cafés and bars. Excellent service, parking nearby.

Staying in the deluxe queen room is something we do often. It's really well-kept and has a unique charm. 🌟

The room we were upgraded at no charge to was large and included central heating, a personal safe, and multi-channel television. The breakfast was particularly nice, had a wide range of food. Also, location was favourable, at a moderate distance from Old Town Lucerne.

The room was excellent quality and unique, had a flat-screen TV with cable channels, central heating and a personal safe.

very good location, near the old city center, stuff there are very helpful and warmhearted

the price for the double room is a little bit high I think

Cozy, modern room with a spotless bathroom and a flat-screen TV that has all your favorite channels. They also have central heating and a safe for your belongings. the location is awesome, set in a charming area that's just so lovely to explore. 🌟

The king room was functional and reasonably large with balcony. The location was marvellous and wonderful for traveling around Lucerne, short walk to the center, bars, restaurants and the lake and which is frequented by locals.

Stayed for 3 nights in this quaint and relaxing place, liked that. • the location was marvellous, in the area of downtown. • the interior design was nice. • It was so close to the Chapel Bridge, Old Town, Boat piers, and Lucerne station. • the room was neat and stylish with nice decor and a balcony. • Had a good night's sleep.

The staff here are incredibly accommodating and friendly, the location is beautiful, and it's conveniently situated in the city center.

Location was the best part.

Friendly and helpful staff, but very outdated hotel. Limited decorations, room had no style and did not feel like home, looked like a dorm room. Bathroom very outdated as well. No toiletries provided. Way too much money for what we got.

Although small, Hotel Schlussel is well placed and offers good friendly service without too much hassle.

Friendly staff, neat and tidy roof and flexibility with check-inn. Our train arrived very late and we were able to arrange a late check-inn with a near by hotel that was manned 24hr.

The room was modern and unique, with updated bathrooms and a balcony overlooking Franziskanerplatz. the staff was friendly and provided excellent service. the hotel is conveniently located by a quiet square, a short walk from the covered bridge and the lake. Restaurants, bars, and cafes are also located nearby.

Not really a big dismay...it is near the church and the church bells rings rather often...music to me but not to my husband and his sister. Not a big problem.